Terms & Conditions

Complete Image Pty Ltd is a photography and videography services provider. All services provided by Complete Image are bound by the following terms. By booking our services you are deemed to have read and understood these terms.

• All bookings will be confirmed by Complete Image via e-mail, in the form of a calendar invite, prior to attending the appointment.
• All Real Estate photographs are delivered by end of next business day, unless another arrangement has been agreed upon in writing prior to the appointment.
• All other photography services will be delivered as agreed on per the assignment.
• Any additional fees will be advised to you prior to undertaking any services.
• Services will be invoiced at the end of the month, and fees are payable 30 days from the date of the invoice.
• All fees are inclusive of GST.
• It is the responsibility of the agent, or the person placing the booking to advice of any special requirements prior to the appointment. Any requirements not communicated prior will incur an additional fee if we are required to attend the property again.
• Properties outside our 30km radius of service will incur a travel charge. This will be outlined to you prior to any undertaking of service.
• If we attend a property and are not able to gain access or unable to perform the shoot, the full fee will apply.
• If a real estate booking is cancelled on the same day, a cancellation fee of $150 will apply.
• All cancellations must be received in writing (admin@completeimage.com.au) no later than 24hrs before the scheduled day of the shoot.
• A calendar event decline is NOT a cancellation. We must receive written notice of the cancellation, otherwise a cancellation fee will apply.
• All other services cancelled on the same day will incur a fee of 50% of the total booking fee.
• Complete Image retains ownership and copyright of all intellectual property and other rights in any materials or photographs produced or created by us during the provision of services. You (the paying customer) are granted a single irrevocable, royalty free license to use those materials in all media through Australia & International for the purpose for which they were originally commissioned, eg; marketing the property for sale. Our materials may not be sold, leased, or given to 3rd parties without written permission from Complete Image Pty Ltd. This is a single use license, and can not be transferred.
• Complete Image Pty Ltd, does NOT supply images, photographs, and other materials produced to any 3rd parties (non paying customer).
• No express or any implied right (including, without limitation, any common law right) to use, copy, reproduce, store or transmit the whole or any part of this website or works/photos created by Complete Image Pty Ltd is granted to any person or other legal entity without prior written consent from Complete Image Pty Ltd.
• Complete Image Pty Ltd shall not be liable for any legal action, claim or damages resulting from or arising out of the publication of the images or other use by the client. The client shall indemnify Complete Image Pty Ltd against any claims and/or damages as a result of the clients use of the images.
• These terms shall not be varied except by agreement in writing.